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Shipping

All items are shipped in a discreet brown box and only our initials and address showing.

 

All items are shipped within 2-3 business days from receipt of payment. We ship using the US-Postal Service/UPS , we reserve the right to send the items by USPS or UPS  the shipping  charges are calculated through the USPS module which resides in our secure shopping cart. 

 

*Oversized orders may require additional charges.

 

Regular Shipping:  5-7 business days not including the 2-3 days of processing.

Priority Shipping: 3-5 business days not including the 2-3 days of processing.

Express Shipping:  2 business days not including the 2-3 days of processing.

 

"Business Days" does not include Saturday or Sunday.

 

We state that our processing time is 2-3 business days but the average is 1.5 days of processing we just have to cover our bases.

Please verify that your billing and shipping information entered are correct. Incorrect billing and/or shipping information will delay the processing of your order.

 

An undeliverable packages is a package returned to us due to incorrect or incomplete address information. If this occurs, we refund the subtotal back to your card. We do not refund the shipping charge, and we will not re-ship the order, you must place the order again. Also, if you or your intended receiver refuses the package you will incur a 25% restocking fee. All Edge Play Gear  product is shipped discreetly in plain packaging and only our address on the return label.

 

Be sure to read our Return Policy!

 

 

We currently only ship within the U.S. and Canada.

 

Note: All Canada orders are charged $29 flat shipping fee (except on oversized orders) and are shipped via UPS we are not responsible for any duties or extra taxes that the order may incur during shipment. We ship Canada orders via UPS because the U.S Post office has no way of tracking the Canada shipments and some have been lost or never arrive to the customer and we have had to replace those items free of charge and it has not made business sense to continue with the U.S Post Office as our shipping method.

In addition any Canada orders that the customer does not pay the duties or extra taxes will be considered "abandoned" due to the return shipping charges being cost prohibitive. If the package is "abandonded" there will be no refund due to the fact that it has been clearly stated that customer is responsible for any duties or extra taxes on the package.

 

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If you are from outside the U.S. and Canada and just can't find the item you want on another site you can EMAIL us with the item/items that you would like to purchase and we can get a shipping quote for you and see if it is feasible for you to order the item/s through us.

You can contact us at  contact@edgeplaygear.com

 

 

 

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