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Return- Refund Policy

Return Policy, Conditions of use.
Please! Read thoroughly!

 

RETURNS
 
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
WITH FEW EXCEPTIONS, ALL OF OUR SALES ARE FINAL. We ask that you SHOP AND ORDER carefully as health, legal & other concerns prohibit returns of much of the product we sell. This gives our customers peace of mind knowing they have not been sold a previously used and/or returned item.
 
We take our customer's health & safety seriously; any opened item returned is thrown in the trash, which is why we cannot issue a refund even if an item is returned. We obviously cannot resell a used item and there is no way to tell if a returned item has been used. Health regulations prohibit resale of these types of products ( we obviously cannot resell an item that might cause illness, and there is no way to tell).
 
To assist you in considering an item, you are welcomed to send us an email for a further description of the item. We will make every effort to answer you in a timely manner with as much information as we have on the item.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@edgeplaygear.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@edgeplaygear.com and send your item to: 10929 Firestone Blvd #163, Norwalk, CA, 90650, United States. Please wait for us to contact you and send you an RMA# IF we accept your return.
 
Shipping
To return your product, you should mail your product to: 10929 Firestone Blvd #163, Norwalk, CA, 90650, United States. WITH an RMA#. Returns without an RMA# will NOT be accepted.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

We operate a fair and honest business and make every effort to ensure customer satisfaction. Should you have any need or desire to contact us, call (800) 398-9956, or use the Contact Us link. We take all communication seriously and appreciate compliments and testimonials on our service as well as our prices.

 

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